With more than 2,000 customers connected to a network of 5 million suppliers in 70 countries, JAGGAER offers the world's most comprehensive spend management solution for global interaction between companies and their suppliers. After more than two decades of pioneering work, today JAGGAER is advancing the field of spend management as an innovation leader. International giants from the plant and mechanical engineering, pharmaceutical, life sciences, automotive, engineering, series production, medical technology and university sectors trust in its sophisticated solutions for direct and indirect purchasing. Its SaaS-based source-to-pay (S2P) solutions enable efficient business relationships between buyers and suppliers and cover all relevant purchasing processes: spend analysis to sourcing, supply chain management (SCM), and contract and supplier management (SRM) – all done digitally. While now a large company with office locations all over the word, JAGGAER still attaches great importance to direct, open communication, a flat hierarchy, and transparency.


Associate customer Care analyst (m/f/x)

JAGGAER Austria - Vienna    Customer Care

Your Main Tasks

  • Customer relationship and escalation management on your own responsibility 
  • Connection point between customers and other departments (development, project management, SAP etc.) 
  • Supporting and consulting customers in the use of our company software
  • Analyzing customer and project specific interfaces and workflows 
  • Responsible for processes and knowledge of inhouse-solutions 
  • Knowledge management and documentation 

Your Profile

  • Good understanding of software and logical processes (workflows)
  • Excellent written and verbal skills in English and German are mandatory; other language skills would be an advantage 
  • Strong customer focus, communication skills, and highly stress-resistant
  • Ability to learn quickly and willingness to do so
  • Creative, solution-oriented, and able to work autonomously


  • An international and professional environment with an open-minded and dynamic corporate culture
  • Annual pass of Wiener Linien (job ticket)
  • Meal allowance of 7€/day and other discounts
  • Attractive combination of office & home-office
  • Short communication channels and room for your creative ideas
  • Modern office in the south of Vienna
  • An annual gross salary of € 33,500.- on a full-time basis. In addition, an overpayment in line with the market is offered depending on your qualifications and experience

Join the team!

Apply now and be part of our success!