With more than 2,000 customers connected to a network of 5 million suppliers in 70 countries, JAGGAER offers the world's most comprehensive spend management solution for global interaction between companies and their suppliers. After more than two decades of pioneering work, today JAGGAER is advancing the field of spend management as an innovation leader. International giants from the plant and mechanical engineering, pharmaceutical, life sciences, automotive, engineering, series production, medical technology and university sectors trust in its sophisticated solutions for direct and indirect purchasing. Its SaaS-based source-to-pay (S2P) solutions enable efficient business relationships between buyers and suppliers and cover all relevant purchasing processes: spend analysis to sourcing, supply chain management (SCM), and contract and supplier management (SRM) – all done digitally. While now a large company with office locations all over the word, JAGGAER still attaches great importance to direct, open communication, a flat hierarchy, and transparency.
Customer Care Representative
|JAGGAER Spain - Madrid||Consulting|
Your Main Tasks
- Customer relationship and escalation management on your own responsibility
- Connection point between customers and other departments (development, project management, SAP etc.)
- Supporting and consulting customers in the use of our company software
- Analyzing customer and project specific interfaces and workflows
- Responsible for processes and knowledge of inhouse-solutions
- Knowledge management and documentation
- Excellent written and verbal skills in English and Spanish are mandatory
- Good understanding of software and logical processes (workflows)
- Strong customer focus, communication skills and highly stress resistant
- Ability to learn quickly and willingness to do so
- Creative, solution oriented and ability to work autonomously
- Hybrid Working.
- Meal vouchers.
- 23 days annual leave.
- 2 days / year paid time off for voluntary activities.
- Employee discounts.
- International environment with great opportunities.
- The opportunity to join a forward-thinking business offering great career progression both within the team and across the company.
- Well stocked kitchen facilities with breakfast snacks and fruit.
Join the team!
Apply now and be part of our success!
* Prior to an offer of employment your name will be checked against regulatory and law enforcement lists of individuals who are restricted parties under applicable law and regulations. Your data will be processed and stored in JAGGAER systems hosted in the Netherlands and/or Belgium for purposes of these required screening activities. All data will be deleted after three months. *