With more than 2,000 customers connected to a network of 5 million suppliers in 70 countries, JAGGAER offers the world's most comprehensive spend management solution for global interaction between companies and their suppliers. After more than two decades of pioneering work, today JAGGAER is advancing the field of spend management as an innovation leader. International giants from the plant and mechanical engineering, pharmaceutical, life sciences, automotive, engineering, series production, medical technology and university sectors trust in its sophisticated solutions for direct and indirect purchasing. Its SaaS-based source-to-pay (S2P) solutions enable efficient business relationships between buyers and suppliers and cover all relevant purchasing processes: spend analysis to sourcing, supply chain management (SCM), and contract and supplier management (SRM) – all done digitally. While now a large company with office locations all over the word, JAGGAER still attaches great importance to direct, open communication, a flat hierarchy, and transparency.
 

Customer Success Manager (m/f/x)

 
JAGGAER Germany    Consulting
 

Your Main Tasks

  • Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging the solution to achieve full business value
  • Gain knowledge of customer business goals to ensure alignment with product and feature recommendations
  • Create reports, analyze data, and provide suggestions based on findings
  • Create and present operational Business Reviews to customer stakeholders
  • Proactively engage customers to review solution-relevant themes and provide consultative guidance following scheduled software releases
  • Develop Value Achievement Plans to drive usage and positive outcomes
  • Align with sales resources to identify opportunities for growth and expansion
  • Address customer inquiries, manage obstacles, and identify ways to drive additional value for customers
  • Establish periodic touchpoints to ensure customers are informed, remain engaged, and solicit general feedback
  • Develop campaigns to educate and inform customers about important features, tips, and best practices

Your Profile

  • Bachelor's degree or equivalent with proven Customer Success, Account Management or Project Management skills required to create, maintain and enhance customer relationships
  • Experience developing reports and analyzing data
  • Proven strong consulting skills required
  • SaaS competencies (general understanding of software, hardware, networks, etc.)
  • Excellent German and English skills (C1) are a must-have
  • Ability to work independently taking initiative to follow through and take ownership of all aspects of client management including: reporting, managing client expectations, as well as driving tasks and issues to resolution
  • Capable in the areas of business process orientation, hands-on client relationship and client services
  • Motivated, action & goal oriented, persistent, interpersonal, consultative, multi-tasking and problem-solving skills
  • Strong communication skills, ability to create and present client communication and analysis in all formats: verbal, presentation, email, written documents  
 

WE OFFER:

  • An international and professional environment with an open-minded and dynamic corporate culture
  • Short communication channels and room for your creative ideas
  • A positive work environment in a motivated team 
  • Up to 100% home-office
  • Various attractive Employee Benefits

Join the team!

Apply now and be part of our success! 

www.jaggaer.com