With more than 2,000 customers connected to a network of 5 million suppliers in 70 countries, JAGGAER offers the world's most comprehensive spend management solution for global interaction between companies and their suppliers. After more than two decades of pioneering work, today JAGGAER is advancing the field of spend management as an innovation leader. International giants from the plant and mechanical engineering, pharmaceutical, life sciences, automotive, engineering, series production, medical technology and university sectors trust in its sophisticated solutions for direct and indirect purchasing. Its SaaS-based source-to-pay (S2P) solutions enable efficient business relationships between buyers and suppliers and cover all relevant purchasing processes: spend analysis to sourcing, supply chain management (SCM), and contract and supplier management (SRM) – all done digitally. While now a large company with office locations all over the word, JAGGAER still attaches great importance to direct, open communication, a flat hierarchy, and transparency.


IT Systems Administrator (m/f/d)

JAGGAER Austria - Vienna    IT

Your Main Tasks

  • Provide first and second line response for users requiring assistance with information technology issues and problems; this includes both phone support and field support
  • Resolve technical support issues related to client-server systems
  • Provision (install, configure, and support) workstations including imaging laptops, desktops, tablets and network printers following build processes (Windows 10)
  • Managing workstations using remote workstation management tools
  • Perform administrative tasks on supported end user applications and tools
  • Perform user account administration according to defined procedures
  • Performs technical tasks related to the installation and maintenance of systems’ software products
  • Provide support on corporate end user applications including O365, remote access systems, telephone systems, etc.
  • Contribute to documentation for Corporate IT supported systems
  • Resolve routine problems and escalate non-routine problems
  • Assist in maintaining and upgrading Corporate IT-owned applications, servers and supporting infrastructure

Your Profile

  • Preferred 1-3 years’ experience in working with Helpdesk/Desktop Support environment
  • Experience with Active Directory, O365 and user administration
  • Experience with Exchange 2010 messaging systems
  • Experience troubleshooting end-user connectivity issues LAN/WAN and wireless technologies
  • Solid background in Windows systems support across both desktops and laptops including Windows 10
  • Experience with MAC laptops in an enterprise computing environment preferred
  • Experience with deployment and management of Antivirus products, backup systems required and asset management, service desk systems
  • Experience with Jira ticketing system or similar platforms
  • Experience with vpn solutions and troubleshooting
  • Strong problem solving/troubleshooting skills
  • Strong communication and interpersonal skills with a focus on customer service


  • An international and professional environment with an open-minded and dynamic corporate culture
  • Annual pass of Wiener Linien (job ticket)
  • Meal allowance of 5€/day and other discounts
  • Attractive combination of office & home-office
  • Short communication channels and room for your creative ideas
  • Modern office with an incredible view 
  • An annual gross salary of min. € 40,000.- on a full-time basis. In addition, an overpayment in line with the market is offered depending on your qualifications and experience

Join the team!

Apply now and be part of our success!