With more than 2,000 customers connected to a network of 5 million suppliers in 70 countries, JAGGAER offers the world's most comprehensive spend management solution for global interaction between companies and their suppliers. After more than two decades of pioneering work, today JAGGAER is advancing the field of spend management as an innovation leader. International giants from the plant and mechanical engineering, pharmaceutical, life sciences, automotive, engineering, series production, medical technology and university sectors trust in its sophisticated solutions for direct and indirect purchasing. Its SaaS-based source-to-pay (S2P) solutions enable efficient business relationships between buyers and suppliers and cover all relevant purchasing processes: spend analysis to sourcing, supply chain management (SCM), and contract and supplier management (SRM) – all done digitally. While now a large company with office locations all over the word, JAGGAER still attaches great importance to direct, open communication, a flat hierarchy, and transparency.
 

Technical Support Analyst

 
JAGGAER Asia Pacific - Singapore    Consulting
 

Dueties and Responsibilities

  • Become a recognized expert in the JAGGAER technology suite (Trainings will be provided)
  • Support customers (and their suppliers) in the use of features and functions of our technology suite
  • Understand how customers are using JAGGAER software to provide effective support
  • Track manage, and escalate support issues within the team (ticket management)
  • Communicate professionally and effectively with clients and peers to ensure support issues are quickly and efficiently resolved
  • Implement continuous improvements/ standardization to ensure a highly repeatable and consistent process
  • Conduct project reviews to incorporate process changes and best practices across all customers
  • Knowledge management and documentation

Requirements

  • Those graduating soon or just graduated are welcomed to apply
  • Those looking to rejoin the workforce are encouraged to apply
  • Good understanding of software and a logical approach to problem solving
  • Excellent written and verbal English and Mandarin skills (need to liaise with Mandarin speaking customers & suppliers extensively), additional Japanese languages a plus
  • Take Initiative and be proactive, ability to learn quickly and willingness to do so
  • Strong customer focus, excellent communication skills and highly stress resistant
  • Ability to learn quickly and willingness to do so
  • Enthusiastic and ambitious team player
  • Proficient in Windows based application Outlook, Word, Excel, PowerPoint and Internet Explorer. MS SQL and/or SaaS a plus
  • Diploma and/or experience in Supply Chain or Management Information Systems a plus
Our offer:
  • Competitive remuneration
  • Training will be provided
  • Exciting and challenging work within an international team
  • A modern office with excellent infrastructure
  • An open and dynamic company culture


Join the team!

Apply now and be part of our success! 

www.jaggaer.com