With more than 2,000 customers connected to a network of 5 million suppliers in 70 countries, JAGGAER offers the world's most comprehensive spend management solution for global interaction between companies and their suppliers. After more than two decades of pioneering work, today JAGGAER is advancing the field of spend management as an innovation leader. International giants from the plant and mechanical engineering, pharmaceutical, life sciences, automotive, engineering, series production, medical technology and university sectors trust in its sophisticated solutions for direct and indirect purchasing. Its SaaS-based source-to-pay (S2P) solutions enable efficient business relationships between buyers and suppliers and cover all relevant purchasing processes: spend analysis to sourcing, supply chain management (SCM), and contract and supplier management (SRM) – all done digitally. While now a large company with office locations all over the word, JAGGAER still attaches great importance to direct, open communication, a flat hierarchy, and transparency.
 

 

technical customer Care analyst (m/f/x)

 
JAGGAER Austria - Vienna    Customer Care
 

Your Main Tasks

  • Perform technical analysis to determine root cause and defines and implements resolutions to reported client software incidents
  • Ongoing telephone or e-mail support for our customers in the use of the company's own software
  • Analyze technical configurations, integrations, data migrations and technical installations for client systems to perform in-depth technical troubleshooting and recommend solutions
  • Document internal and external correspondence for incident resolution including solutions, procedures and standards
  • Develop and maintain proficiency in the JAGGAER software solutions, solution methodologies and core technologies
  • Close cooperation with other internal departments (software development, project management, etc.)

Your Profile

  • Min. 2 years of experience in technical customer support
  • Completed education, ideally with technical focus (e.g. HTL)
  • High IT affinity and basic knowledge of SaaS systems
  • Experiences in technical configurations and technical trouble-shooting
  • Fluent written and spoken German and English; other language skills would be an advantage 
  • Strong customer orientation and communication skills
  • Innovativeness as well as solution-oriented and independent working style
  • Willingness to learn and quick comprehension skills
 

WE OFFER:

  • An international and professional environment with an open-minded and dynamic corporate culture
  • Annual pass of Wiener Linien (job ticket)
  • Meal allowance of 4€/day and other discounts
  • Attractive combination of office & home-office
  • Short communication channels and room for your creative ideas
  • Modern office with an incredible view 
  • An annual gross salary of € 35,560.- on a full-time basis. In addition, an overpayment in line with the market is offered depending on your qualifications and experience


Join the team!

Apply now and be part of our success! 

www.jaggaer.com